Privacy policy

Privacy Policy

We are dedicated to safeguarding your personal information and being transparent about the data we collect. This privacy policy, together with our Cookies Policy, applies to all visitors and users of our websites at https://learnmanualhandling.com (the “sites”) and our online services, and outlines how we use your data and your privacy rights. It also covers personal data you provide us through phone, SMS, email, letters, and other correspondence.

We use your information in accordance with all applicable laws and regulations regarding the protection of personal data, including the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011, and the General Data Protection Regulations (GDPR), along with any amendments or updates. Nothing in this privacy policy limits your statutory rights regarding your personal data.

Who Holds Your Information?

The data controller for this privacy policy is MANUAL HANDLING LTD. (“we” or “us”).

Information We Collect and How

We may collect, store, and use the following kinds of personal data:

•Identity Data: name, title, username or other identifier
•Contact Data: billing address, delivery address, email address, and telephone numbers
•Transaction Data: details about payments and services you have purchased from us
•Technical Data: IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform
•Profile Data: username and password, subscriptions, interests, preferences, feedback, and survey responses
•Usage Data: information about how you use our sites and services
•Other: any other information you send or make available to us

We collect personal data through:

•Direct Interactions: You may provide data by filling in forms on our sites or by contacting us via post, phone, email, or otherwise. This includes data provided when creating an account, subscribing to publications, requesting information, entering a competition, promotion, or survey, providing feedback, reporting issues, or contacting us.
•Automated Technologies: As you interact with our sites, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies. Please see our Cookies Policy for more details.
•Third Parties or Public Sources: We may receive personal data from analytics providers, advertising networks, search information providers, technical and payment service providers, and publicly available sources.

We do not collect any special categories of personal data, such as details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic or biometric data, or criminal convictions and offenses.

We may keep a record of correspondence, telephone calls, or online live chat communications if you contact us. We may monitor or record your communications to assist in developing our sites and services, train staff, and comply with legal orders.

How We Use Your Personal Data

We will only use your personal data as specified in this privacy policy or relevant parts of the sites and as permitted by law. We may use your personal information to:

•Verify your identity
•Manage our relationship with you, including registering your account, notifying you about policy changes, asking for reviews or surveys
•Provide and administer the sites and services, manage internal operations, troubleshoot, analyze data, test, research, and improve the sites and services
•Fulfill our contract with you, including providing subscribed services, managing payments, fees, and charges, and collecting and recovering money owed
•Send you general (non-marketing) commercial communications
•Send you email notifications you have specifically requested
•Send you our newsletter and other marketing communications relating to our business, with your express consent
•Deal with enquiries and complaints made by you

If you subscribe to our services, you may need to provide payment card details. We use third-party payment providers to manage transactions and do not retain your payment card information.

Marketing and Consent

We do not send marketing information, spam, or sell/share your data with third parties. You will receive marketing communications only if you have requested information from us or purchased services and have not opted out.

Lawful Basis for Using Your Personal Data

We process your personal data based on the following lawful bases:

•Contract: To enter into and fulfill our contractual obligations to you.
•Consent: Where you have consented to our use of your personal data.
•Legal Obligation: To comply with legal or statutory requirements.
•Legitimate Interest: To improve our sites and services, run our business, and maintain security.

Disclosing Your Personal Data

We do not provide your information to third parties except as described in this privacy policy. We may disclose your data to employees, officers, agents, suppliers, or subcontractors as necessary, and to any member of our group. Additionally, we may disclose your data:

•As required by law or in connection with legal proceedings
•To establish, exercise, or defend our legal rights
•If we sell or buy any business or assets, to the prospective buyer or seller and their advisers

Storing and Transferring Your Data

Your personal data may be collected, transferred, and stored by our group companies and third parties in locations outside your jurisdiction. We ensure that any transfer of personal data outside your jurisdiction is protected in accordance with applicable data protection laws.

Security of Your Data

We implement appropriate security measures to prevent accidental loss, unauthorized use, access, alteration, or disclosure of your personal data. Access to your data is limited to those with a business need. We have procedures to deal with any suspected data breaches and will notify you and regulators if required.

Retention Period

We retain your personal data as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. You can request data deletion under certain circumstances.

Your Rights

You have the right to:

•Access the information we hold about you
•Correct inaccurate or incomplete data
•Request data deletion in certain circumstances
•Restrict processing under certain conditions
•Transfer data to another organization
•Object to certain processing activities
•Complain to the supervisory authority

Please contact [email protected] for any queries or to exercise your rights.

Updating Information

Please let us know if your personal information needs to be corrected or updated.

Policy Amendments

We may update this privacy policy by posting a new version on our sites. Please check this page occasionally to ensure you are happy with any changes. We may also notify you of changes via email.

Third-Party Websites

Our sites may include links to third-party websites, plug-ins, and applications. We do not control these third-party websites and encourage you to read their privacy policies.

Contact and Complaints

If you wish to make a complaint about how your data is being processed by MANUAL HANDLING LTD. or how your complaint has been handled, please email your concerns to [email protected].